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360 W. 11th Street
Dubuque, IA 52001
Ph: (563) 589-4225
Fx: (563) 589-4217
TeleCirc Information
Overview
TeleCirc is an automated system that allows patrons to call using a touch-tone phone and access the Library's card catalog system. With TeleCirc, a patron can renew books and review the status of overdue books, holds, hold cancellations, and items that are currently checked out.

Purpose
TeleCirc is another way for a patron to check their library record. TeleCirc is accessible 24 hours a day. This way a patron can find out about their library record even when the library doors are closed. Also, the library uses TeleCirc as a means to contact a patron when books on hold are available for pick-up, or if items are overdue.

When TeleCirc Calls You
TeleCirc will call a patron if they have either a hold that is available or if a patron has an item that is overdue. TeleCirc will say to the person, or answering machine that picks up, that there is an item on hold / overdue and it will give the name of the patron. For privacy purposes, it will not give the name of the items that are on hold / overdue.

Problems
If you are having problems with TeleCirc, please contact us or call Technical Services at (563) 589-4225.

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