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360 W. 11th Street
Dubuque, IA 52001
Ph: (563) 589-4225
Fx: (563) 589-4217
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Checking Out
E-Branch Library
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Lost or Damaged Items
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1.
I lost (or damaged) an item. What should I do?
Contact the Library at 589-4225 to report this. Cost to repair or replace the item can be discussed.
2.
The Library says I still have an item out, but I think I returned it. What should I do?
If you believe you have already returned an item that appears on the Carnegie-Stout Library system as still checked out, the transaction is given a "Claims Returned" status. The Library is searched at least once a week for the item. You will be encouraged to also search for the item. If the item is found at the Library, the record is cleared. If someone else brings the item to checkout, the record is cleared. If you find the item, the overdue fine is calculated from the due date to the return date. At no time will the overdue charge exceed the cost of an item. If, after sixty (60) days the item is not found, you will be sent a bill for lost materials.
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